Please Click on the relevant topic to troubleshoot your issue

Please click the status of request button on this site’s header, input your Transaction ID, the email address you used, and your device’s IMEI number.

Note! You will receive a payment Receipt from Kosnec Ghana Ltd sent by RAVE! in your email. The transaction ID is the 4 digit code also named as Merchant Reference.

Samsung Unlocking


If you have requested to unlock your Samsung device with us, we’ll send you a report with instructions on how to unlock your device.

Unlocking your Samsung via IMEI is the fastest, easiest and safest way to be able to use your phone on any network, save on your monthly bill and increase its resale value.

However, occasionally questions arise during the unlock process. Below we have listed the most common ones and what to do in each case:

1. – My Samsung doesn’t prompt for the unlock code when I insert a SIM card from a network provider different to the original.

2. – The phone accepts the unlock code but has no coverage with the new SIM card inserted.

3. – I get an error message after typing the unlock code into the phone.

4. – I get the following message on my Samsung: Phone Freeze.

5. – My Samsung does not connect to the internet.

6. – I am prompted for a Regional Unlock Code.

7. – I’m not sure if I selected the correct original operator of my Samsung.

If you are still unable to unlock your phone, please reply to the email we sent you with the unlocking instructions for further assistance.

 

1. My Samsung doesn’t prompt for the unlock code when I insert a SIM card from a network provider different to the original.

1.1 Check that the device recognizes the SIM card being inserted:

Verify that the phone prompts for the SIM card’s PIN. This number is a security measure your Samsung will normally request by default (if activated).

If your phone doesn’t prompt for this security number it means the phone is not recognizing the SIM card being inserted, reason for which it neither prompts for the network unlock code.

Make sure the SIM card is correctly inserted inside the SIM card reader. If that doesn’t solve the issue, we recommend inserting a different SIM card to rule out the possibility that the first SIM card is defective.

1.2 The SIM card is recognized but nonetheless doesn’t prompt for the unlock code:

Check the phone works with the new SIM card inserted. If so, your Samsung is unlocked.

We recommend restoring the phone to its factory settings. This process eliminates possible errors preventing the phone from prompting for the network unlock code. You can find the option to restore to factory settings under Settings on the phone’s menu.

 

2. The phone accepts the unlock code but has no coverage with the new SIM card inserted.

If the phone doesn’t prompt for the network unlock code again it means the phone is unlocked.

Press the Settings icon on your Samsung, find Network operators and then select the Automatic option. If the phone doesn’t register on the network, change to Manual and select the network you want to connect to directly.

If the phone still won’t connect to the network, there are 3 possible reasons:

  1. The SIM card inserted doesn’t work with the phone you want to unlock or has not been activated for that network. To rule out either possibility, insert a different SIM card.
  2. Hardware failure. We recommend contacting Samsung’s technical support team for assistance as there could be an issue with the SIM card reader, the phone’s antenna or something else.
  3. The Samsung’s IMEI number has been blacklisted due to loss, theft or unpaid bill by the original operator. To check if your Samsung is Blacklisted click on the link below: https://unlockmyphoneghana.com/phone-checks/. Blacklists are updated regularly, however it is possible that very recent changes are not included in the report you receive. If your Samsung is blocked, you must contact the original operator to confirm if the IMEI number has been reported due to loss, theft or unpaid bill.

3. I get an error message after typing the unlock code into the phone.

Occasionally, you will get an error message after typing in the unlock code however the phone has been successfully unlocked. Restart your phone and check that it doesn’t prompt for the unlock code again.

If your Samsung continues to prompt for the unlock code when you insert a SIM card from another network provider, reply to the e-mail we sent you with the unlock instructions with the following information:

A photograph or screenshot displaying the IMEI number of the phone (type *#06# on the keypad).
We also need a photograph or screenshot of what is displayed on screen after following these steps:
Turn off the phone. With the phone off, press the Volume down, Home and Power on buttons all together for a few seconds.
A warning message appears which you can remove by pressing the Volume up button. Information will be displayed on screen.
We need you to send us a photograph of the information which appears in the top left-hand corner of the screen.
To leave this screen, remove the battery or follow the steps above again to turn on the phone.

NOTE: Your phone must have the original software as the process will not work if you have installed a modified ROM.

 

4. I get the following message on my Samsung: “Phone Freeze”.

Samsung phones have a maximum number of unlock attempts (ranging between 3 and 5 depending on the model) and when these attempts are exhausted, the phone will Freeze and will not accept the unlock code even if it is valid.

A separate code known as a Defreeze Code is required to reset the unlock attempts counter. UnlockMyPhoneGhana provides this code along with your unlock code and instructions. If the Phone Freeze message appears on your phone, just type the 8-digit Defreeze Code. The message will disappear and your Samsung will once again prompt for the network unlock code.

 

5. My Samsung does not connect to the internet.

To connect your Samsung to the internet, you have to configure the phone for your new network provider.

If you still cannot connect to the internet after the configuration, contact your network provider’s customer support team to check that internet service has been activated on your phone.

 

6. I am prompted for a Regional Unlock Code.

When you acquire a Samsung phone in another country, which is normally unlocked, but are prompted for an unlock code when you try to use it on the network of your choice in your country, you might need a Regional Unlock Code.

To remove this restriction so your Samsung works properly in your country, make your request through our Regional Service.

 

7. I’m not sure if I selected the correct original operator of my Samsung.

To successfully unlock your cell phone via IMEI it is necessary to indicate the correct network provider. If you think you may have selected the wrong network, verify this information by using our Samsung Original Operator Check.

Regrettably, we are unable to issue you a refund if any of the information provided in the request form is incorrect and which prevents the phone from unlocking successfully.

Select either “Original Country Unknown” or “Network Operator Unknown or Not in List” if you prefer not to use our IMEI phone check and are unsure to which network your Samsung is locked.

——————————–

NOTE: If we did not answer your questions or you have a different problem unlocking your Samsung, reply to the instructions e-mail we sent you including the message history with a detailed explanation of the problem you are having. In this way, we will be able to locate your request and assist you much quicker.

If you didn’t make your request through unlockMyPhoneGhana, we recommend you click here to request an unlock code for your Samsung. It’s the fastest, easiest and safest way of unlocking any Samsung.

Samsung Phone Checks

If you have requested a Samsung Original Operator Check from Unlockmyphoneghana and looking for information on how to understand the report you’ve received from us, read on.

The Samsung Original Operator Check will tell you the country of origin and the network carrier your Samsung is currently locked.

With this information, you can go ahead to unlock your Samsung with us here (unlockmyphoneghana) and use it on any network.

1. The different sections of the report.

The report you have received is divided into the following sections:

  • IMEI Number: The International Mobile Equipment Identity (IMEI) is a unique 15-17 digit number given to every GSM cell phone.
  • Master Number: The IMEI number.
  • Serial Number: An identification number showing the phone’s position in a series during the manufacturing process.
  • Un Number: Reference number for the materials used in fabrication.
  • Model Info: Description of the specific model.
  • Model Number: Full name of the model.
  • Model Name: Abbreviated name of the model.
  • Model Desc: Marketing name of the cell phone.
  • Warranty Status: Manufacturer guarantee coverage status. Check with your point of sale.
  • Purchase Country: Country where the cell phone was bought.
  • Warranty Until: Date guarantee expires. Check with your point of sale.
  • Production Date: Date of fabrication.
  • Manufacturer: Production site.
  • Carrier: The original operator of the Samsung and the network provider that must be selected to successfully unlock the phone.
  • Sold By: Original country of purchase.
  • Ship To: Shipment date.

2. Which section tells the Network Carrier your Samsung is locked?

The section which tells you to which network your Samsung is currently locked is “Carrier”. This is the network provider you must select to unlock the cell phone when submitting your request.

Occasionally, you will see the word ‘Open’ after the country name, for example, United States Open, United Kingdom Open, Canada Open etc. This means the phone is unlocked for use on any network in the continent where the country is located.

Huawei Unlocking Guide


If you have requested to unlock your Huawei device with us, we’ll send you a report with instructions on how to unlock your device.

Unlocking your Huawei via IMEI is the fastest, easiest and safest way to be able to use your phone on any network, save on your monthly bill and increase its resale value.

However, occasionally questions arise during the unlocking process. Below we have listed the most common ones and what to do in each case:

1. – My Huawei doesn’t prompt for the unlock code when I insert a SIM card from a network provider different to the original.

2. – The network unlock code is too long and I cannot type all of the digits.

3. – The phone accepts the unlock code but has no coverage with the new SIM card inserted.

4. – My Huawei does not connect to the internet.

5. – The unlock code doesn’t work or I get an error message when I type it in.

6. – I’m not sure if I selected the correct original operator of my Huawei.

If you are still unable to unlock your phone, please reply to the email we sent you with the unlocking instructions for further assistance.

 

1. My Huawei doesn’t prompt for the unlock code when I insert a SIM card from a network provider different to the original.

1.1. Check that the device recognizes the SIM card inserted:

Verify that the phone prompts for the SIM card’s PIN. This number is a security measure your Huawei will normally request by default (if activated).

If your phone doesn’t prompt for this security number it means the phone is not recognizing the SIM card, the reason for which it neither prompts for the network unlock code.

Make sure the SIM card is correctly inserted inside the SIM card reader. If that doesn’t solve the issue, we recommend inserting a different SIM card to rule out the possibility that the first SIM card is defective.

1.2. The SIM card is recognized but nonetheless doesn’t prompt for the unlock code:

Check the phone works with the new SIM card inserted. If so, your Huawei is unlocked.
We recommend restoring the phone to its factory settings. This process eliminates possible errors preventing the phone from prompting for the network unlock code. You can find the option to restore to factory settings under Settings on the phone’s menu.

1.3. If having tried all of the checks above and the phone still doesn’t prompt for the unlock code, it means your Huawei cannot be unlocked via IMEI. If you have any questions and/or doubts, send an e-mail to info@doctorsim.com.

 

2. The network unlock code is too long and I cannot type all of the digits.

Although it appears there isn’t enough space, your Huawei will accept all of the unlock code digits typed into the phone.

 

3. The phone accepts the unlock code but has no coverage with the new SIM card inserted.

If the phone doesn’t prompt for the network unlock code again it means the phone is unlocked.

Press the Settings icon on your Huawei, find Network operators and then select the Automatic option. If the phone doesn’t register on the network, change to Manual and select the network you want to connect to directly.

If the phone still won’t connect to the network, there are 3 possible reasons:

  1. The SIM card inserted doesn’t work with the phone you want to unlock or has not been activated for that network. To rule out either possibility, insert a different SIM card.
  2. Hardware failure. We recommend contacting Huawei’s technical support team for assistance as there could be an issue with the SIM card reader, the phone’s antenna or something else.
  3. The Huawei’s IMEI number has been blacklisted due to loss, theft or unpaid bill by the original operator. To check if your Huawei is Blacklisted click on the link below: https://unlockmyphoneghana.com/phone-checks. Blacklists are updated regularly, however, it is possible that very recent changes are not included in the report you receive. If your Huawei is blocked, you must contact the original operator to confirm if the IMEI number has been reported due to loss, theft or unpaid bill.

4. My Huawei does not connect to the internet.

To connect your Huawei to the internet, you have to configure the phone for your new network provider.

If you still cannot connect to the internet after the configuration, contact your network provider’s customer support team to check that internet service has been activated on your phone.

 

5. The unlock code doesn’t work or I get an error message when I type it in.

Reply to the e-mail we sent you with the unlock instructions with the following information:

A photograph or screenshot displaying the IMEI number of the phone (type *#06# on the keypad).
Also, check that your Huawei hasn’t been rooted or modified at some point in the past. If your phone’s software has been modified, we recommend restoring the phone to factory settings so it responds correctly to the unlock instructions.

 

6. I’m not sure if I selected the correct original operator of my Huawei.

To successfully unlock your Huawei cell phone via IMEI it is necessary to indicate the correct network provider. If you think you may have selected the wrong network, verify this information by using our Huawei Original Operator Check.

Regrettably, we are unable to issue you a refund if any of the information provided in the request form is incorrect and which prevents the phone from unlocking successfully.

Select either “Original Country Unknown” or “Network Operator Unknown or Not in List” if you prefer not to use our IMEI phone check and are unsure to which network your Huawei is locked.

——————————–

NOTE: If we did not answer your questions or you have a different problem unlocking your Huawei, reply to the instructions e-mail we sent you including the message history with a detailed explanation of the problem you are having. In this way, we will be able to locate your request and assist you much quicker.

If you didn’t make your request through unlockMyPhoneGhana, we recommend you click here to request an unlock code for your Huawei. It’s the fastest, easiest and safest way of unlocking any Huawei.

iPhone Unlocking Guide

If you requested to unlock your iPhone with us, we will email you with details on how to unlock your phone.
Unlocking your iPhone via IMEI is the fastest, easiest and safest way to be able to use your iPhone on any network, save on your monthly bill and increase its resale value.

However, occasionally questions arise during the unlocking process. Below we have listed the most common ones and what to do in each case:

1. – I did not receive an unlock code with my instructions.

2. – When I insert the new SIM card in my iPhone I get the following message: “The SIM card is not compatible”

3. – My iPhone prompts for the iCloud account and password.

4. – I get the following message on my iPhone: “Insert SIM card”

5. – I follow the instructions but get a No Service message.

6. – I have tried everything and my iPhone still doesn’t work.

7. – I don’t understand the report I have received after using your phone check services.

If you are still unable to unlock your phone, please reply to the email we sent you with the unlocking instructions for further assistance.

 

1. I did not receive an unlock code with my instructions.

You do not need an unlock code to unlock your iPhone. When you receive your instructions, simply connect your iPhone to iTunes (the latest version) so Apple’s server can apply the unlock automatically. Sometimes just connecting it to the internet is enough to unlock it.

2. When I insert the new SIM card in my iPhone I get the following message: “The SIM card is not compatible”

Follow these steps:

  • Turn off your iPhone by pressing the button at the top or on the right side and then sliding the bar across the screen.
  • Insert a SIM card from a different network provider. Preferably from one that doesn’t require a PIN number.
  • Press the Home button (the round button at the bottom of the iPhone) and connect the iPhone to your computer.
  • While continuing to press the Home button, wait until iTunes recognizes that the iPhone is in restore mode.
  • Restore the iPhone to the latest software version.

NOTE: Make sure you backup all your data including music and photos prior to starting this process as it will delete ALL data from the iPhone.

If the SIM card is not compatible message persists having performed this process, and you made your request with unlockMyPhoneGhana, reply to the e-mail we sent you with the unlock instructions with the following information:

A photograph or screenshot displaying the IMEI number of the iPhone (type *#06# on the keypad).
Confirmation of the network provider to which the iPhone is locked. If you need to know the original carrier of your iPhone, you can check this information here: https://unlockmyphoneghana.com/phone-checks/

3. My iPhone prompts for the iCloud account and password.

Type in the information you used to register your iPhone initially.

iPhones that have the Find My iPhone option enabled include a feature called Activation Lock that is designed to prevent anyone else from using your iPhone if it’s ever lost or stolen. This option can only be disabled with the Apple ID and password used to register your iPhone initially. This is an extra security measure separate from the unlock service provided by doctorSIM.

If you cannot remember your Apple ID or password, or unable to locate the person that gave/sold you the iPhone, we recommend contacting Apple for assistance.

Click on the link below for more information:

https://support.apple.com/en-us/HT201365

Once you have resolved this issue you can unlock your iPhone with unlockMyPhoneGhana.

4. I get the following message on my iPhone: “Insert SIM card”

This could be because:

  • The iPhone doesn’t detect the SIM card inserted. Please insert a different SIM card to rule out the possibility that the first SIM card is defective. If the problem persists with a new SIM card, it is possible the SIM card reader is damaged. In this case, you will need to request technical support from Apple to fix your iPhone.
    Once you have resolved the issue you can unlock your iPhone with doctorSIM.
  • The iPhone has been jailbroken. To unlock your iPhone you will need to remove the jailbreak and then follow the instructions we sent you by e-mail again.
    If the problem persists once you’ve unlocked your iPhone, reapply the jailbreak.

5. I follow the instructions but get a “No Service” message.

If you are seeing “No Service” then it means there is an error connecting to the provider’s network.

The reasons could be:

  • The SIM card inserted doesn’t work correctly with the iPhone you want to unlock. We recommend inserting a different SIM card which connects to a network to rule out the first SIM card being defective.
  • The iPhone’s IMEI number has been blacklisted due to loss, theft or unpaid bill by the original operator. To check if your iPhone is Blacklisted click on the link below: https://unlockmyphoneghana.com/phone-checks/
  • Blacklists are updated regularly, however, it is possible that very recent changes are not included in the report you receive. If your iPhone is blocked, you must contact the original operator to confirm if the IMEI number has been reported due to loss, theft or unpaid bill.
  • That the iPhone’s network option is not set to Automatic. To resolve this issue, select Automatic under the Carrier option in Settings.

6. I have tried everything and my iPhone still doesn’t work.

Reply to the e-mail we sent you with the unlock instructions with the following information:

A photograph or screenshot displaying the IMEI number of the iPhone (type *#06# on the keypad).
Confirmation of the network provider to which the iPhone is locked. If you need to know the original carrier of your iPhone, you can check this information here: https://unlockmyphoneghana.com/phone-checks//

7. I don’t understand the report I have received after using your phone check services.

Through our phone check services, you can find out to which network provider your iPhone is locked or if your iPhone has been blacklisted by the original operator.

Both reports tell you to which network provider your iPhone is locked or if it is already unlocked. You can find this information under “Next Tether Activation Policy Description”.

Your iPhone is unlocked if the status is “Unlock”, “Multi Mode Unlock” or “Unlocked Policy”. If your iPhone is locked, you will see the name of the network provider and country of origin in this section of the report.


——————————–

NOTE: If we did not answer your questions or you have a different problem unlocking your iPhone, reply to the instructions e-mail we sent you including the message history with a detailed explanation of the problem you are having. In this way, we will be able to locate your request and assist you much quicker.


If you didn’t make your request through unlockMyPhoneGhana, we recommend you click here to request an unlock for your iPhone. It’s the fastest, easiest and safest way of unlocking an iPhone.

Huawei Phone Checks

This article explains the report we emailed you when you requested for the Huawei Original Operator Check from unlockmyphoneghana

The Huawei Original Operator Check will tell you the Network Carrier your Huawei device is locked to and the Country it came from.

Once you have the information, you can use it to unlock your Huawei device on unlockmyphoneghana with a full guarantee and use it on any network.

1. – The different sections of the report.

The report you have received is divided into the following sections:

  • IMEI: The International Mobile Equipment Identity (IMEI) is a unique 15-17 digit number given to every GSM cell phone.
  • Model: Specific name or number of the cell phone.
  • S/N: The Huawei’s serial number is an identification number showing the phone’s position in a series during the manufacturing process.
  • Company: The original operator of the Huawei and the network provider that must be selected to successfully unlock the phone.
  • Warranty Type: Manufacturer guarantee coverage.
  • Expire: Date the warranty is no longer valid.
  • Delivery Date: Date the phone was delivered by the manufacturer to the network.
  • Sold-to Country: Country of origin of the network carrier under Company.
  • Ship-to Country: Country of origin of the cell phone.

2. Which section tells the country of origin and the network carrier your Huawei is locked?

The section which tells you to which network your Huawei is currently locked is “Company”. The “Sold-to Country” section indicates the country of origin of the network carrier under Company.

iPhone Unlock Status Report

If you have requested an iPhone Original Operator Check from unlockmyphoneGhana and looking to understand the report we emailed you, please read on.

The iPhone Operator Check will tell you to the country of origin and the Network Carrier your iPhone is currently locked to.

With this information you can go ahead to unlock your phone with us here and use it on any network in the world

1. – The different sections of the report.
2. – Which section tells me to which network my iPhone is locked?
3. – What does EMEA Service mean?
4. – What does UK Reseller Flex Policy mean?
5. – What does US Reseller Flex Policy mean?
6. – My iPhone is from Chile and it says Country Unlocked on the report.

1. – The different sections of the report.

The report you have received is divided into the following sections:

  • Serial Number: an identification number showing the iPhone’s position in a series during the manufacturing process. This number can be used to identify the device within the Apple database and from this, they can check the specification, generation, capacity, date, and location of manufacture, warranty information, repair history, and much more.
  • IMEI: the International Mobile Equipment Identity (IMEI) is a unique 15-17 digit number given to every phone which can then be used to check information such as the phone’s country of origin, the manufacturer and its model number.
  • Part Description: information on the device such as model, color, and storage capacity.
  • Applied Activation Policy ID: numeric ID associated with the initial locking policy.
  • Applied Activation Policy Description: the name of the network carrier to which the iPhone was locked originally.
  • Service Policy Product Version: product version.
  • Next Tether Policy ID: numeric ID associated with the current locking policy.
  • Next Tether Activation Policy Description: name of the network carrier to which the iPhone is currently locked. Can also include information stating that the iPhone is already unlocked.
  • Service Policy Bluetooth MAC Address: locking policy identifier assigned to Bluetooth.
  • First Unbrick Date: date the iPhone was first activated.
  • MAC Address: the Media Access Control (MAC) address is a unique identifier assigned to network interfaces for communications at the data link layer of a network segment.
  • Unbricked: indicates if the iPhone has a system failure preventing it from turning on. This could be due to an error with the operating system (iOS), the device’s storage or for some other reason. “False” means the iPhone has no such error whereas “True” will require assistance from Apple technical support due to a system failure.
  • Last Unbrick Date: the last date the device was activated with a network carrier according to the Apple server.
  • Unlocked: current unlock status. True means the iPhone is unlocked and False that it is locked.
    Unlock Date: date the iPhone was unlocked.

2. – Which section tells the country of origin and to which network my iPhone is locked?

The section which tells you to which network your iPhone is currently locked is “Next Tether Activation Policy Description”.

Either Unlocked, Unlocked Policy or Multimode Unlock mean the iPhone is unlocked.

The country of origin will also be included in this section because some network carriers are available in multiple countries.

T-Mobile US is not the same as T-Mobile UK. Although they share the same name on an international scale, they are located in different countries and are not the same company. Make sure you select the correct network carrier when processing your unlocking request.

If the network carrier listed is unfamiliar to you, contact us to confirm your iPhone can be unlocked.

3. – What does EMEA Service mean?

If under Next Tether Activation Policy Description you see “EMEA Service” it means your iPhone has been locked to carriers in Europe, the Middle East or Africa. EMEA Service is usually given to iPhones that have been replaced under warranty by Apple technical support.

Therefore, you can activate your iPhone with the EMEA network carrier of your choice. If already activated and you wish to unlock your iPhone, please contact customer support for more information on how to submit your unlocking request.

4. – What does UK Reseller Flex Policy mean?

If under Next Tether Activation Policy Description you see UK Reseller Flex Policy it means your iPhone is not locked to any UK network, however, it will lock to the network of the first SIM card inserted.

If you want to unlock your iPhone to use on any network in the world, having activated it on the UK network of your choice, you can do so by indicating that particular network when making your unlocking request. However, we recommend confirming this information with us beforehand.

As the iPhone can only be used on UK network carriers initially, you’ll want to activate the iPhone with a SIM card belonging to the network you plan to use it on.

5. – What does US Reseller Flex Policy mean?

If under Next Tether Activation Policy Description you see US Reseller Flex Policy it means your iPhone is not locked to any US network, however, it will lock to the network of the first SIM card inserted.

If you want to unlock your iPhone to use on any network in the world, having activated it on the US network of your choice, you can do so by indicating that particular network when making your unlocking request. However, we recommend confirming this information with us beforehand.

As the iPhone can only be used on US network carriers initially, you’ll want to activate the iPhone with a SIM card belonging to the network you plan to use it on.

6. – My iPhone is from Chile and it says Country Unlocked on the report.

All iPhones from Chile (Movistar, Entel, and Claro) are Country Unlocked. This means you can use your iPhone with any network carrier in the country but will need to unlock it if you want to use it abroad.

It is important to note that if your iPhone has been reported by the original operator due to loss, theft or unpaid bill, no unlocking service can remove it from the blacklist. If this is the reason you cannot use your iPhone in Chile, you will need to contact the original operator for assistance

HTC Unlocking Guide

If you requested to unlock your HTC with us, we will email you with details on how to unlock your phone.

Unlocking your HTC via IMEI is the fastest, easiest and safest way to be able to use your phone on any network, save on your monthly bill and increase its resale value.

However, occasionally questions arise during the unlock process. Below we have listed the most common ones and what to do in each case:

1. – My HTC doesn’t prompt for the unlock code when I insert a SIM card from a network provider different to the original.

2. – My HTC is locked to T-Mobile or MetroPCS and does not prompt for the unlock code.

3. – The phone accepts the unlock code but has no coverage with the new SIM card inserted.

4. – My phone prompts for the unlock code but I get an error message when I type it in.

5. – I’m not sure if I selected the correct original operator of my HTC.

If you are still unable to unlock your phone, please reply to the email we sent you with the unlocking instructions for further assistance.

1. My HTC doesn’t prompt for the unlock code when I insert a SIM card from a network provider different to the original.

1.1. Check that the device recognizes the SIM card being inserted:

Verify that the phone prompts for the SIM card’s PIN. This number is a security measure your HTC will normally request by default (if activated).

If your phone doesn’t prompt for this security number it means the phone is not recognizing the SIM card being inserted, reason for which it neither prompts for the network unlock code.

Make sure the SIM card is correctly inserted inside the SIM card reader. If that doesn’t solve the issue, we recommend inserting a different SIM card to rule out the possibility that the first SIM card is defective.

1.2. The SIM card is recognized but nonetheless doesn’t prompt for the unlock code:

Check the phone works with the new SIM card inserted. If so, your HTC is unlocked.
We recommend restoring the phone to its factory settings. This process eliminates possible errors preventing the phone from prompting for the network unlock code. You can find the option to restore to factory settings under Settings on the phone’s menu.
1.3. If having tried all of the checks above and the phone still doesn’t prompt for the unlock code, it means your HTC cannot be unlocked via IMEI. If you have any questions and/or doubts, send an e-mail to sales@unlockmyphoneghana.com

2. My HTC is locked to T-Mobile or MetroPCS and does not prompt for the unlock code.

Check you have the Device Unlock Application installed on the phone.

If so, you must make your request using our Device Unlock App Service by clicking on the link below and selecting either T-Mobile or MetroPCS:

Unlock HTC Device Unlock App

3. The phone accepts the unlock code but has no coverage with the new SIM card inserted.

If the phone doesn’t prompt for the network unlock code again it means the phone is unlocked.

Press the Settings icon on your HTC, find Network operators and then select the Automatic option. If the phone doesn’t register on the network, change to Manual and select the network you want to connect to directly.

If the phone still won’t connect to the network, there are 3 possible reasons:

The SIM card inserted doesn’t work with the phone you want to unlock or has not been activated for that network. To rule out either possibility, insert a different SIM card.
Hardware failure. We recommend contacting HTC’s technical support team for assistance as there could be an issue with the SIM card reader, the phone’s antenna or something else.
The HTC’s IMEI number has been blacklisted due to loss, theft or unpaid bill by the original operator. To check if your HTC is Blacklisted click on the link below:
https://unlockmyphoneghana.com/phone-checks/

Blacklists are updated regularly, however it is possible that very recent changes are not included in the report you receive. If your HTC is blocked, you must contact the original operator to confirm if the IMEI number has been reported due to loss, theft or unpaid bill.

4. My phone prompts for the unlock code but I get an error message when I type it in.

Reply to the e-mail we sent you with the unlock instructions with the following information:

A photograph or screenshot displaying the IMEI number of the phone (type *#06# on the keypad).
Also, check that your HTC hasn’t been rooted or modified at some point in the past. If your phone’s software has been modified, we recommend restoring the phone to factory settings so it responds correctly to the unlock instructions.

5. I’m not sure if I selected the correct original operator of my HTC.

To successfully unlock your HTC cell phone via IMEI it is necessary to indicate the correct network provider. If you think you may have selected the wrong network, verify this information by using our HTC Original Operator Check.

Regrettably, we are unable to issue you a refund if any of the information provided in the request form is incorrect and which prevents the phone from unlocking successfully.

——————————–

NOTE: If we did not answer your questions or you have a different problem unlocking your HTC phone, reply to the instructions e-mail we sent you including the message history with a detailed explanation of the problem you are having. In this way, we will be able to locate your request and assist you much quicker.

If you didn’t make your request through UnlockMyPhoneGhana, we recommend you click here to request an unlock code for your HTC. It’s the fastest, easiest and safest way of unlocking an HTC.

ZTE Unlocking Guide

If you requested to unlock your ZTE with us, we will email you with details on how to unlock your phone.

Unlocking your ZTE via IMEI is the fastest, easiest and safest way to be able to use your phone on any network, save on your monthly bill and increase its resale value.

However, occasionally questions arise during the unlock process. Below we have listed the most common ones and what to do in each case:

1. – My ZTE doesn’t prompt for the unlock code when I insert a SIM card from a network provider different to the original.

2. – The phone accepts the unlock code but has no coverage with the new SIM card inserted.

3. – My ZTE does not connect to the internet.

4. – The unlock code doesn’t work or I get an error message when I type it in.

If you are still unable to unlock your phone, please reply to the email we sent you with the unlocking instructions for further assistance.

1. My ZTE doesn’t prompt for the unlock code when I insert a SIM card from a network provider different to the original.

1.1. Check that the device recognizes the SIM card being inserted:

Verify that the phone prompts for the SIM card’s PIN. This number is a security measure your ZTE will normally request by default (if activated).

If your phone doesn’t prompt for this security number it means the phone is not recognizing the SIM card being inserted, reason for which it neither prompts for the network unlock code.

Make sure the SIM card is correctly inserted inside the SIM card reader. If that doesn’t solve the issue, we recommend inserting a different SIM card to rule out the possibility that the first SIM card is defective.

1.2. The SIM card is recognized but nonetheless doesn’t prompt for the unlock code:

Check the phone works with the new SIM card inserted. If so, your ZTE is unlocked.
We recommend restoring the phone to its factory settings. This process eliminates possible errors preventing the phone from prompting for the network unlock code. You can find the option to restore to factory settings under Settings on the phone’s menu.
1.3. If having tried all of the checks above and the phone still doesn’t prompt for the unlock code, it means your ZTE cannot be unlocked via IMEI. If you have any questions and/or doubts, send an e-mail to sales@unlockmyphoneghana.com.

1.4. Insert a compatible SIM card and follow the steps below:

If the card has a PIN, type it in and press OK.
Type *983*8284#
When the phone prompts for the PASSWORD, type in the unlock code received.

2. The phone accepts the unlock code but has no coverage with the new SIM card inserted.

If the phone doesn’t prompt for the network unlock code again it means the phone is unlocked.

Press the Settings icon on your ZTE, find Network operators and then select the Automatic option. If the phone doesn’t register on the network, change to Manual and select the network you want to connect to directly.

If the phone still won’t connect to the network, there are 3 possible reasons:

The SIM card inserted doesn’t work with the phone you want to unlock or has not been activated for that network. To rule out either possibility, insert a different SIM card.
Hardware failure. We recommend contacting ZTE’s technical support team for assistance as there could be an issue with the SIM card reader, the phone’s antenna or something else.
The ZTE’s IMEI number has been blacklisted due to loss, theft or unpaid bill by the original operator. To check if your ZTE is Blacklisted click on the link below:
https://unlockmyphoneghana.com/phone-checks/

Blacklists are updated regularly, however it is possible that very recent changes are not included in the report you receive. If your ZTE is blocked, you must contact the original operator to confirm if the IMEI number has been reported due to loss, theft or unpaid bill.


3. My ZTE does not connect to the internet.

To connect your ZTE to the internet, you have to configure the phone for your new network provider. We show you how to do this here:

How to connect your Android phone to the internet

If you still cannot connect to the internet after the configuration, contact your network provider’s customer support team to check that internet service has been activated on your phone.

 

4. The unlock code doesn’t work or I get an error message when I type it in.

Reply to the e-mail we sent you with the unlock instructions with the following information:

A photograph or screenshot displaying the IMEI number of the phone (type *#06# on the keypad).
Also check that your ZTE hasn’t been rooted or modified at some point in the past. If your phone’s software has been modified, we recommend restoring the phone to factory settings so it responds correctly to the unlock instructions.

——————————–

NOTE: If we did not answer your questions or you have a different problem unlocking your ZTE phone, reply to the instructions e-mail we sent you including the message history with a detailed explanation of the problem you are having. In this way, we will be able to locate your request and assist you much quicker.

If you didn’t make your request through unlockMyPhoneGhana, we recommend you click here to request an unlock code for your ZTE. It’s the fastest, easiest and safest way of unlocking an ZTE.

LG Unlocking Guide

If you have requested to unlock your LG device with us, we’ll send you a report with instructions on how to unlock your device.
Unlocking your LG via IMEI is the fastest, easiest and safest way to be able to use your phone on any network, save on your monthly bill and increase its resale value.

However, occasionally questions arise during the unlocking process. Below we have listed the most common ones and what to do in each case:

1. – The hidden menu doesn’t appear.

2. – I get the following message on the unlock menu: Your phone is not personalized or this phone is permanently locked and cannot be unlocked.

3. – The phone accepts the unlock code but has no coverage with the new SIM card inserted.

4. – My LG will not connect to the internet.

5. – Under Network Lock/Service Provider Lock, I get an error message when I type the unlock code.

6. – I’m not sure if I selected the correct original operator of my LG.

If you are still unable to unlock your phone, please reply to the email we sent you with the unlocking instructions for further assistance.

 

1. The hidden menu doesn’t appear.

Below are 5 different methods explaining how to access your LG’s hidden menu:

1.1. Type 2945#*model# without a SIM card inserted or with the SIM card of the network provider to which the phone is locked. You can find the model of your device on the sticker under the battery or under Settings.

For example: If you have an LG 714 type 2945#*714#

1.2. Type 2945#*71001# on your phone.

1.3. Install the ‘LauncherPro’ application from Google Play:

  • Once installed, press your LG’s Home and Start buttons and then select ‘LauncherPro’ on the window that appears.
  • Now, press any empty space on the home screen and don’t let go until a new window opens. Select Direct Access.
  • Press ‘Activities’ and then wait for a few seconds.
  • Scroll down the list of options and select ‘com.lge.hiddenpersomenu’.
  • Type the name the system prompts you for to gain direct access.
  • To access the hidden menu, press the direct access you’ve just created.
  • Select ‘Network Lock’. Here you can unlock your LG.

1.4. Go to Settings->Security->Sim card lock. Type in the unlock code and press OK.

1.5. Insert a SIM card from a network provider different to the one the phone is locked to and check it prompts for the network unlock code without the need to access a hidden menu.

 

2. I get the following message on the unlock menu: Your phone is not personalized or this phone is permanently locked and cannot be unlocked.

If your phone displays either of the messages above, it usually means the unlock process has been completed successfully. Check this by inserting a SIM card from a network provider different to the one the LG was originally locked to. If the phone is not unlocked, contact customer support by responding to the unlock instructions e-mail.

 

3. The phone accepts the unlock code but has no coverage with the new SIM card inserted.

If the phone doesn’t prompt for the network unlock code again it means the phone is unlocked.

Press the Settings icon on your LG, find Network operators and then select the Automatic option. If the phone doesn’t register on the network, change to Manual and select the network you want to connect to directly.

If the phone still won’t connect to the network, there are 3 possible reasons:

  1. The SIM card inserted doesn’t work with the phone you want to unlock or has not been activated for that network. To rule out either possibility, insert a different SIM card.
  2. Hardware failure. We recommend contacting LG’s technical support team for assistance as there could be an issue with the SIM card reader, the phone’s antenna or something else.
  3. The LG’s IMEI number has been blacklisted due to loss, theft or unpaid bill by the original operator. To check if your LG is Blacklisted click on the link below: https://unlockmyphoneghana.com/phone-checks/ Blacklists are updated regularly, however it is possible that very recent changes are not included in the report you receive. If your LG is blocked, you must contact the original operator to confirm if the IMEI number has been reported due to loss, theft or unpaid bill.

4. My LG will not connect to the internet.

To connect your LG to the internet, you have to configure the phone for your new network provider. We show you how to do this here:

How to connect your Android phone to the internet

If you still cannot connect to the internet after the configuration, contact your network provider’s customer support team to check that internet service has been activated on your phone.

 

5. Under Network Lock/Service Provider Lock, I get an error message when I type the unlock code.

Check which section has the lock activated (set to Active):

  • Network Lock
  • Service Provider Lock
  • Network Subset Lock
  • Corporate Lock
  • SIM Lock

If the lock is not activated for the first option, confirm to us which one is activated.

Reply to the e-mail we sent you with the unlock instructions with the following information:

A photograph or screenshot displaying the IMEI number of the phone (type *#06# on the keypad).
Also check that your LG hasn’t been rooted or modified at some point in the past. If your phone’s software has been modified, we recommend restoring the phone to factory settings so it responds correctly to the unlock instructions.

 

6. I’m not sure if I selected the correct original operator of my LG.

To successfully unlock your LG cell phone via IMEI it is necessary to indicate the correct network provider. If you think you may have selected the wrong network, verify this information by using our LG Original Operator Check.

Regrettably, we are unable to issue you a refund if any of the information provided in the request form is incorrect and which prevents the phone from unlocking successfully.

Select either “Original Country Unknown” or “Network Operator Unknown or Not in List” if you prefer not to use our IMEI phone check and are unsure to which network your LG is locked.

——————————–

NOTE: If we did not answer your questions or you have a different problem unlocking your LG,reply to the instructions e-mail we sent you including the message history with a detailed explanation of the problem you are having. In this way, we will be able to locate your request and assist you much quicker.

If you didn’t make your request through UnlockMyPhoneGhana, we recommend you click here to request an unlock code for your LG. It’s the fastest, easiest and safest way of unlocking an LG.

Alcatel Unlocking Guide

If you have requested to unlock your Alcatel device with us, we’ll send you a report with instructions on how to unlock your device.

Unlocking your Alcatel via IMEI is the fastest, easiest and safest way to be able to use your phone on any network, save on your monthly bill and increase its resale value.

However, occasionally questions arise during the unlock process. Below we have listed the most common ones and what to do in each case:

1. – My Alcatel doesn’t prompt for the unlock code when I insert a SIM card from a network provider different to the original.

2. – The unlock code doesn’t work or I get an error message when I type it in.

3. – What is, and where can I find, the Provider ID of my Alcatel.

4. – My Alcatel does not connect to the internet.

5. – The phone accepts the unlock code but has no coverage with the new SIM card inserted.

6. – The phone displays “Network Unlock Code” briefly and then disappears from the screen.

If you are still unable to unlock your phone, please reply to the email we sent you with the unlocking instructions for further assistance.

 

1. My Alcatel doesn’t prompt for the unlock code when I insert a SIM card from a network provider different to the original.

1.1 Check that the device recognizes the SIM card being inserted:

Verify that the phone prompts for the SIM card’s PIN. This number is a security measure your Alcatel will normally request by default (if activated).

If your phone doesn’t prompt for this security number it means the phone is not recognizing the SIM card being inserted, reason for which it neither prompts for the network unlock code.

Make sure the SIM card is correctly inserted inside the SIM card reader. If that doesn’t solve the issue, we recommend inserting a different SIM card to rule out the possibility that the first SIM card is defective.

1.2 Type the unlock code without a SIM card inserted:

Complete the unlock process following these steps:

  • Turn the phone on without a SIM card inserted.
  • Type *#0000*UNLOCK_CODE#
  • If the previous code didn’t work, type *#0001*UNLOCK_CODE#
  • If that doesn’t work, type ###765*08#UNLOCK_CODE#

2. The unlock code doesn’t work or I get an error message when I type it in.

Reply to the e-mail we sent you with the unlock instructions with the following information:

A photograph or screenshot displaying the IMEI number of the phone (type *#06# on the keypad).
A photograph or screenshot of the Provider ID of your Alcatel.
A photograph or screenshot of where you typed in the unlock code we sent you (do not retype the code).
Also check that your Alcatel hasn’t been rooted or modified at some point in the past. If your phone’s software has been modified, we recommend restoring the phone to factory settings so it responds correctly to the unlock instructions.

3. What is, and where can I find, the Provider ID of my Alcatel.

The Provider ID is a reference number determined by the model of the phone and country of origin. It is located on a sticker underneath the phone’s battery. The Provider ID must be exactly 13 characters long and has the following format: C332X-2BTLRS9.

You can also find the Provider ID under Settings > Regulatory and Safety.

 

4. My Alcatel does not connect to the internet.

To connect your Alcatel to the internet, you have to configure the phone for your new network provider. 

If you still cannot connect to the internet after the configuration, contact your network provider’s customer support team to check that internet service has been activated on your phone.

 

5. The phone accepts the unlock code but has no coverage with the new SIM card inserted.

If the phone doesn’t prompt for the network unlock code again it means the phone is unlocked.

Press the Settings icon on your Alcatel, find Network operators and then select the Automatic option. If the phone doesn’t register on the network, change to Manual and select the network you want to connect to directly.

If the phone still won’t connect to the network, there are 3 possible reasons:

  1. The SIM card inserted doesn’t work with the phone you want to unlock or has not been activated for that network. To rule out either possibility, insert a different SIM card.
  2. Hardware failure. We recommend contacting Alcatel’s technical support team for assistance as there could be an issue with the SIM card reader, the phone’s antenna or something else.
  3. The Alcatel’s IMEI number has been blacklisted due to loss, theft or unpaid bill by the original operator. To check if your Alcatel is Blacklisted click on the link below:
    https://unlockmyphoneghana.com/phone-checks/. Blacklists are updated regularly, however it is possible that very recent changes are not included in the report you receive. If your Alcatel is blocked, you must contact the original operator to confirm if the IMEI number has been reported due to loss, theft or unpaid bill.

6. The phone displays “Network Unlock Code” briefly and then disappears from the screen.

It is possible the phone no longer has unlock attempts remaining or has a software failure. We recommend restoring the phone to its factory settings. This process eliminates possible errors preventing the phone from prompting for the network unlock code. You can find the option to restore to factory settings under Settings on the phone’s menu.

——————————–

NOTE: If we did not answer your questions or you have a different problem unlocking your Alcatel, reply to the instructions e-mail we sent you including the message history with a detailed explanation of the problem you are having. In this way, we will be able to locate your request and assist you much quicker.

If you didn’t make your request through unlockMyPhoneGhana, we recommend you click here to request an unlock code for your Alcatel. It’s the fastest, easiest and safest way of unlocking any Alcatel.

iCloud Activation Status

If you have requested for an iCloud Status Check, we’ll email you a report.

With this check, you will find out if your iPhone has the iCloud Activation lock enabled or not. If enabled, you will only be able to use your iPhone if you have the password.

IMPORTANT: Neither this service nor any other service offered by unlockMyPhoneGhana can disable the iCloud Activation lock.

We recommend contacting Apple if you cannot remember the password. For more information, click on the link below:

http://support.apple.com/kb/HT5818?viewlocale=es_ES

1. The different sections of the report.

IMEI number: the International Mobile Equipment Identity (IMEI) is a unique 15-17 digit number given to every phone which can then be used to check information such as the phone’s country of origin, the manufacturer and its model number.
FMI: Clean / Lost / OFF


2. Which section tells me if my iPhone has the iCloud Activation lock enabled or disabled?

The section which verifies the current iCloud status of your iPhone is “FMI”. The result of the check will be one of the three options detailed below:

– FMI: Clean

“FMI: Clean” means your iPhone is currently associated with an iCloud account.

You will need the username and password of the iCloud account to restore the iPhone. If the iPhone is second-hand, ask the owner to disable Find My iPhone and the iCloud Account.

This phone check doesn’t guarantee the iPhone hasn’t been reported (blacklisted) by the original operator due to loss, theft or non-payment. You can verify that information by requesting a full report from the network.

 

– FMI: Lost

“FMI: Lost” means your iPhone is currently associated with an iCloud account and has also been identified as reported or stolen by the Find My iPhone application.

You will need the username and password of the iCloud account to restore the iPhone. If the iPhone is second-hand, ask the owner to disable Find My iPhone and remove the iCloud Account.

It is also possible the device has been reported (blacklisted) by the original operator due to loss or theft. You can verify that information by requesting a full report from the network.

 

– FMI: OFF

“FMI: OFF” means your iPhone does not currently have the Find my iPhone feature activated and therefore you do not need an iCloud account password to restore it to factory settings.

This phone check doesn’t guarantee the iPhone hasn’t been reported (blacklisted) by the original operator due to loss, theft or non-payment. You can verify that information by requesting a full report from the network.

How long Does it take to unlock by IMEI

Usually, the unlock code is obtained from the supplier within a maximum period of 24 business hours, although there are cases where this could take anywhere from one hour up to three business days. Other times, the code is provided in less than 15 minutes. It depends on the make and model of the phone and the original network provider.

To find out the exact time it will take to unlock your phone, click here and search for the model of your phone and the original network provider. The approximate delivery time will be displayed on screen.