Frequently Asked Questions
We have addressed most of the concerns our customers frequently ask. Please go through as it’s likely your concern has already been answered.
Unlocking your cell phone has multiple benefits: It increases the resell value and marketability of your phone by not restricting the resell to a specific carrier, it allows the handset to work worldwide. It eliminates roaming charges by allowing you to switch to a local carrier in the local region.
In order for your unlocking request to be processed correctly, please check the following:
- That your phone is in perfect working order and not broken.
- That your phone is neither blocked nor the IMEI reported due to an unpaid invoice or having been stolen or lost. If you’re not sure, request for a phone check here here.
- That it is CDMA instead of GMA.
- That you know the Make, model and network provider of the phone. If you’re not sure, request for a phone check here here.
- That the phone’s original software has not be modified. We can only guarantee the service will work with the original software of the manufacturer and network provider. Contact Customer Support if you have any questions and/or doubts.
- IMEI (the first 15 digits that appear on screen after dialing *#06#, even if it was written down for you by someone).
- The phone can request the unlocking code.
- The phone still has unlocking attempts left. If not, it is possible the phone can be unlocked via cable.
- That it is not already unlocked.
- In the case of an iPhone, one that is not blocked with an Apple (iCloud) ID and password or the security option ‘Find my iPhone’. If this is the case, it will not be possible to unlock your phone.
- All passwords and security IDs, such as the PUK, PIN or Vodafone Protect, must be known. If not, it will not be possible to unlock your phone and we will be unable to issue a refund.
- For some makes additional information is required that can only be accessed by removing the battery:
– BlackBerry: PRD
– Alcatel: Provider or SRO, depending on the model
– Sony Ericsson: SN or Serial Number
By process of elimination you should be quickly able to narrow down the cause to either a locked/defective phone, or a faulty SIM. If the issue appears to be a faulty SIM visit your nearest network provider store to get a replacement SIM Card. If your phone displays this message then try resetting your mobile, turn your mobile off, remove the battery, and ensure your SIM is securely in place. Turn your mobile on again. If you still get this message try your SIM in another working phone – if the SIM works fine in another phone then the issue may be a defective SIM If other SIMs also will not work in your phone then there is a handset fault, or it has been blocked.
The cost of unlocking a handset varies upon availability of the SIM unlock code. Some networks will release unlock codes based upon age of the phone or requirements of the subscriber. Typically in these cases the price per unlocking is relatively low compared to other options. In the other instances the network will not release the unlock code because of strict eligibility requirements or exclusive sales arrangement with the manufacturer or plenty of other reasons, then the unlock code must be obtained through the manufacturer of the phone. Obtaining codes via the manufacturer will in most cases be more expensive than through the network. Additionally all networks don’t have the same eligibility requirements and some never releases unlock codes under any circumstances. When this is the case, all models no matter the age of the handset should be requested through the manufacturer.