Frequently Asked Questions

We have addressed most of the concerns our customers frequently ask. Please go through as it’s likely your concern has already been answered.

Unlocking your cell phone has multiple benefits: It increases the resell value and marketability of your phone by not restricting the resell to a specific carrier, it allows the handset to work worldwide. It eliminates roaming charges by allowing you to switch to a local carrier in the local region.

Yes, it is legal to unlock your phone.

In order for your unlocking request to be processed correctly, please check the following:

  1. That your phone is in perfect working order and not broken.
  2. That your phone is neither blocked nor the IMEI reported due to an unpaid invoice or having been stolen or lost. If you’re not sure, request for a phone check here here.
  3. That it is CDMA instead of GMA.
  4. That you know the Make, model and network provider of the phone. If you’re not sure, request for a phone check here here.
  5. That the phone’s original software has not be modified. We can only guarantee the service will work with the original software of the manufacturer and network provider. Contact Customer Support if you have any questions and/or doubts.
  6. IMEI (the first 15 digits that appear on screen after dialing *#06#, even if it was written down for you by someone).
  7. The phone can request the unlocking code.
  8. The phone still has unlocking attempts left. If not, it is possible the phone can be unlocked via cable.
  9. That it is not already unlocked.
  10. In the case of an iPhone, one that is not blocked with an Apple (iCloud) ID and password or the security option ‘Find my iPhone’. If this is the case, it will not be possible to unlock your phone.
  11. All passwords and security IDs, such as the PUK, PIN or Vodafone Protect, must be known. If not, it will not be possible to unlock your phone and we will be unable to issue a refund.
  12. For some makes additional information is required that can only be accessed by removing the battery:
    – BlackBerry: PRD
    – Alcatel: Provider or SRO, depending on the model
    – Sony Ericsson: SN or Serial Number
No, we just need you to fill the request form.
Yes, you can go ahead and use your phone until you receive the unlock code from us.
When the purchase price of the mobile phone to the consumer is subsidized with revenue from subscriptions, operators must recoup this investment before a subscriber terminates service. In order to secure their investments, GSM network provider’s implements a software feature called SIM Lock on the handset to prevent usage outside their network. Such subsidies are worth more than several hundred US dollars and that’s why carriers also charge an early termination fee; another way to recoup the subsidy investment.
Insert a SIM Card from a different carrier than the one your handset is using. When power up is complete the handset will display a message like those below if it SIM locked: – Enter Subsidy Code – Enter Unlock Code – Incorrect Sim Card – Insert Correct Sim Card – Invalid Smart Chip – Phone Restricted – Sim Network Unlock Code – Sim Network Unlock Pin – Special Code Required – Wrong Sim Card – Network Lock Control Key – Sim Password – Incompatible Sim – Enter Subsidy Pin
It is a software capability built into GSM phones by mobile phone manufacturers. Network providers use this to restrict the use of these phones to specific countries and network providers.
An Unlock Code is a numeric string. When entered into a locked handset it releases the SIM lock restriction and allows the handset to be used on other GSM carriers.
The IMEI (i.e. International Mobile Equipment Identity) number is used by a GSM network to identify devices attempting to connect to them and therefore can be used for stopping a stolen phone from accessing that network. It’s only used for identifying the device and has no permanent or semi-permanent relation to the subscriber. The IMEI number includes information on the origin, model, and serial number of the device. IMEI = 14 digits + 1 Check Digit IMEISV = 14 digits + 2 Digit Software Version Number IMEI + SV = 14 digits + 1 Check Digit + 2 Digit Software Version Number The format of the IMEI is AA-BBBBBB-CCCCCC-D, (15 Digits) although it may not always be displayed this way. The IMEISV drops the Luhn CD (i.e. Check Digit) in favour of an additional two digits for the SVN (i.e. Software Version Number), making the format AA-BBBBBB-CCCCCC-EE. The IMEI+SV incorporates both the check digit and the additional two digits for the Software Verison Number, making the format AA-BBBBBB-CCCCCC-D-EE.
On many devices, the IMEI number can be retrieved by entering *#06#, or is located in the battery compartment. Android : Settings –> About Phone Blackberry : Options –> Status iOS : Settings –> General –> About Sony Ericsson (New Devices) : Options –> status. Sony Ericsson (Old Devices) : Dial * Right * Left Left * Left If you’re not sure, dial *#06# to view your IMEI number.
An Unlock Code will SIM Unlock the handset from the original locked network, to be used on other GSM networks. The handset itself will not be affected.
Unlocking will NOT void your Warranty, add frequency bands for usage on CDMA / IDEN networks, give customer free services (e.g. Internet, Talk, Text, Roaming, Ringtones), remove Lost / Stolen Ban, remove user passwords from SIM card or handset.

By process of elimination you should be quickly able to narrow down the cause to either a locked/defective phone, or a faulty SIM. If the issue appears to be a faulty SIM visit your nearest network provider store to get a replacement SIM Card. If your phone displays this message then try resetting your mobile, turn your mobile off, remove the battery, and ensure your SIM is securely in place. Turn your mobile on again. If you still get this message try your SIM in another working phone – if the SIM works fine in another phone then the issue may be a defective SIM If other SIMs also will not work in your phone then there is a handset fault, or it has been blocked.

If your phone requires a Subscriber Identity Module (SIM) card which is a small, removable card or chip that contains your mobile account information and is interchangeable between all GSM phones and if you use a SIM card in your mobile phone, then your phone is a GSM device. However if your phone does not require the use of a SIM card (or simply don’t have SIM Tray), then your phone is a CDMA device.
Yes, for example if you unlock an 02 phone, it will still work flawlessly on 02.
Yes, as soon as the phone has been unlocked with us, it will stay this way forever.
No, OEM software / OS updates should not lock the phone. However, in the event that the phone does lock again, the customer can reuse the original lock code already purchased to unlock the phone.
No, unlock codes are permanent and do not expire.
It depends on the level of repair done to the handset. If the main board can not be repaired and will need to be replaced, the new main board will have an IMEI number separate from the one sent in for warranty repair and a new unlock code would be required. If the main board is not replaced normally the phone will stay unlocked, in the event it is not, then the customer can use the original unlock code that was purchased for reuse.

The cost of unlocking a handset varies upon availability of the SIM unlock code. Some networks will release unlock codes based upon age of the phone or requirements of the subscriber. Typically in these cases the price per unlocking is relatively low compared to other options. In the other instances the network will not release the unlock code because of strict eligibility requirements or exclusive sales arrangement with the manufacturer or plenty of other reasons, then the unlock code must be obtained through the manufacturer of the phone. Obtaining codes via the manufacturer will in most cases be more expensive than through the network. Additionally all networks don’t have the same eligibility requirements and some never releases unlock codes under any circumstances. When this is the case, all models no matter the age of the handset should be requested through the manufacturer.

When using a Factory or Manufacturer unlock method the code is acquired directly from the Factory or Manufacturer of the handset (e.g. NOKIA, SAMSUNG). This method is usually more expensive but delivers 95% of orders successfully.
A Hard Lock is a permanent carrier lock. Your phone will become hard locked by attempting to enter an incorrect SIM unlock code more times than your phone allows, permanently locking the phone to the current carrier. Each phone has different limits regarding unsuccessful attempts before the device becomes hard locked. The usual amount for HTC, Motorola, Nokia, and Samsung is 5 attempts, usual amount for LG and Blackberry is 10 attempts. The messages below are examples of what a Hard Locked phone will display. – BlackBerry : (0 Left) Code Error, Please Wait … – Huawei : SIMLOCK block unlock reset KEY SIM network subnet unlock PIN – HTC : You have tried 5 times, please wait for timeout … – LG : Unlock Attempt: 10 of 10 – Motorola : Contact Service Contact Service Provider Number of Attempts Remaining: 0 Tamper Alter Wait before Enter Special Code – Nokia : Cannot Undo Restriction Not Allowed This phone only accepts SIMs from specific networks, and has been blocked. – Pantech : Contact your customer service center for the unblock code. – Samsung : Phone Freeze – Sony Ericsson / Xperia : Could not unlock network NCK (0) Network (0)
A PUK (i.e. PIN Unlock Key) is required to unlock SIM cards that have become locked after three successive incorrect PIN entries. Note : If you enter the wrong PUK code 10 times in a row, your SIM card will be invalidated, and you will need to purchase a new one. The phone will display the following error: “PUK blocked call operator”.
– Power off your phone and remove the SIM card. – Insert an active SIM card from a different carrier and power your phone back on – Attempt to make a phone call (If you are able to call or text then your phone is not locked to a particular carrier)